Refund & Cancellation
1. Membership Payments
Membership fees and billing intervals will be clearly displayed before a customer completes a purchase.
2. Cancelling a Membership
Members may cancel future subscription renewals at any time using the cancellation options provided through their account or payment provider.
Cancellation stops future renewals. Membership access will normally continue until the end of the period already paid for.
3. Digital Content and Refunds
Membership provides access to digital photographic content. Once membership access has begun and member-only content has been accessed or downloaded, refunds are not automatically provided simply because a member changes their mind or chooses to cancel.
This does not affect any statutory rights provided by UK consumer law. Refunds may also be considered for duplicate payments, incorrect charges or genuine technical problems that prevent access to the service.
4. Download Limits
Members may download a maximum of 50 original photographs during any rolling 24-hour period.
Viewing photographs through the website does not count towards this limit.
Attempts to circumvent download limits, systematically copy the website, redistribute photographs or share membership accounts may result in membership being suspended or terminated.
5. Duplicate or Incorrect Charges
If you believe you have been charged more than once, charged the wrong amount or charged after cancelling, please contact us as soon as possible so the issue can be investigated.
6. Technical Problems
If you are unable to access content you have paid for because of a technical fault with Heidi World & Friends, please contact us. We will attempt to restore access and, where appropriate, provide another suitable remedy or refund.
7. Payment Provider Refunds
Payments may be processed by an external payment provider. Approved refunds will normally be returned through the same payment provider and payment method used for the original transaction.
8. Contacting Us
To request assistance with a cancellation, billing issue or refund, please use the Contact page and provide the email address associated with your membership.
Last updated: 23 August 2026